Renew the support of your Teleste devices and software licenses by submitting a support renewal order.
After submitting your order, you will receive our invoice by return email within 48 hours. The invoice will be sent to the email address for e-invoicing, provided in the support renewal order form. Please note that when submitting your support renewal order it will be considered as a binding order.
Please note that it can take up to 2 working days to reactivate expired support.
For up-to-date information about the support status of your Teleste products, please send an email to support.renewal@staging.staging.staging.staging.teleste.com.
The support renewal prices for each product are available on MyTeleste. In case you do not have access to MyTeleste please select āRequest an accountā.
support levels
Premium
The following services are included in TelesteĀ“s Premium support
- Software upgrades & updates
- Email support
- Telephone support
- 24/7 Email support
- 24/7 Telephone support
- Remote diagnostics
- Repair turn-around time: 7 days
Standard
The following services are included in TelesteĀ“s Standard support
- Software upgrades & updates
- Email support
- Telephone support
- 24/7 Email support
- 24/7 Telephone support
- Remote diagnostics
- Repair turn-around time: 14 days