Renew the support of your Teleste devices and software licenses by submitting a support renewal order.

After submitting your order, you will receive our invoice by return email within 48 hours. The invoice will be sent to the email address for e-invoicing, provided in the support renewal order form. Please note that when submitting your support renewal order it will be considered as a binding order.

Please note that it can take up to 2 working days to reactivate expired support.

For up-to-date information about the support status of your Teleste products, please send an email to support.renewal@staging.staging.staging.staging.teleste.com.

The support renewal prices for each product are available on MyTeleste. In case you do not have access to MyTeleste please select ā€œRequest an accountā€.

support levels

Premium

The following services are included in TelesteĀ“s Premium support

  • Software upgrades & updates
  • Email support
  • Telephone support
  • 24/7 Email support
  • 24/7 Telephone support
  • Remote diagnostics
  • Repair turn-around time: 7 days

Standard

The following services are included in TelesteĀ“s Standard support

  • Software upgrades & updates
  • Email support
  • Telephone support
  • 24/7 Email support
  • 24/7 Telephone support
  • Remote diagnostics
  • Repair turn-around time: 14 days

Support Services

Teleste CARE

Teleste CARE is about providing technical support from our team of experts. Find out how we can assist you.