Our Network Operation Centre provides operators with a full suite of services to support and develop the maintenance and management of broadband networks and headends. With expertise spanning broadband and broadcast TV technologies, we can help you ensure the competitive edge of your broadband and TV service offerings.
Service assurance is essential for retaining customers in today’s competitive landscape. By leveraging our professional expertise, our operators can enhance service reliability, optimise the network and free up critical resources for other functions, and ensure network and service reliability.
Focus on core business
Our NOC services include pro-active monitoring; remote diagnostics and fault resolution; network optimisation using various remote management tools, guidance for on-site fault repairs, support for stakeholders, and collaboration with the operator to enhance the quality of the network. We can take care of all necessary hardware, software and people resources as well as ensure qualitative and fast information transactions on your service performance and availability.
Faster fault resolution
Our NOC aims to troubleshoot and repair network issues remotely whenever possible. This includes isolating faults for individual connections and utilising pre-planned solutions to minimize service impacts and interruptions.
Enhanced long-term performance
We monitor the performance and quality of your broadband network and suggest proactive improvements and capacity expansions when necessary to maintain the quality of your broadband and TV services.
Cost-effective repairs
Utilising our precise guidance for on-site fault repairs, you can reduce unnecessary service downtime and operational costs. To help field teams resolve issues more effectively and efficiently, we can also provide guidance and expertise for improving the field repair process.
Expert stakeholder support
Dedicated assistance for your team is available to ensure smooth operations and better customer satisfaction. The NOC offers, extended hours telephone support providing assistance to field installation teams as needed. In addition, we can establish direct contact with the end customer for guidance in cases where the issue cannot be solved remotely.
Seamless headend monitoring
The service provides operators with a convenient and reliable solution for both proactive and reactive headend monitoring. By outsourcing the monitoring to Teleste, the provision of broadcast TV services will be simpler than ever. We take care of all the essential hardware, software and personnel, while ensuring fast and high-quality system performance and availability.
Future-ready broadband and TV services
Leveraging our proactive approach allows you to continuously improve and maintain your network and headend, making them future-ready and capable of handling increasing demands and potential issues. Carry out top-quality broadband and TV services for years to come!
“At Telia Finland, ensuring the smooth operation and reliability of our broadband and TV services is paramount to meeting our customers’ expectations. We believe collaboration with Teleste will foster the long-term development of these services, ensuring their high quality and availability to our customers.”
Hanna Grönberg, Head of Fixed Access, Telia Finland
